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"ONE STOP INTEGRATION 101"
An Introduction to Comprehensive One Stop Center Operations
On May 14th, 15th and 16th, 2008 9:00 AM – 4:00 PM the Senior Advisor to the Governor for Workforce, in partnership with the Employment and Training Administration of the U.S. Department of Labor (ETA), presented a 6-Hour Video-conference Course. The same course was offered on 3 different days at Virginia Department of Transportation (VDOT) sites around the state.
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This course provided an introduction to comprehensive One-Stop centers, including partnering, service integration, cost sharing and all aspects of operation. Participants learned how to continue to manage successful programs and provide outstanding customer service - with limited resources - in a whole new environment.
Content was presented by the Virginia Community College System, the Governor’s Office for Workforce Development, ETA’s Region 2 office and workforce system personnel from other states in the region. Actual case studies and models of success were presented throughout the session.
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Course Materials
Session I |
What is a Comprehensive One Stop Center (PowerPoint, 67kb) |
Session II |
Sharing Objectives Space and Resources (PowerPoint, 1.74Mb) |
Session III |
Setting Up Operations (PowerPoint, 191kb) |
Session IV |
Integrated Services Day to Day (PowerPoint, 109kb) |
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Course Content Areas included:
I. What is a Comprehensive One Stop Center?
- WIA requirements and the Governor Kaine’s vision for Virginia’s Centers based on Executive Order 61 (2008)
- What agencies and entities must participate and why
- Service integration- what it is and why it makes sense
- Addressing the challenges of integration
- Maintaining focus on the customer
II. Sharing Objectives, Space and Resources
- Planning ahead for the Center you want
- Designing a functional Center layout
- Cost sharing and allocation of resources
- Managing state agency leases
- Sharing facilities, equipment, and personnel
III. Setting up Operations
- The local MOU - establishing the roles and responsibilities of partners
- The role of the One Stop Operator
- Assembling the Center management team and structure
- Who is the boss? - staff & management accountability in an integrated environment
IV. Integrated Service Day-to-Day
- Functional locations
- Staff meetings - determining their focus, purpose and schedule
- Cross training and informational sessions to create a cross-functional team
- How to “leave your agency at the door”- working together to focus on the customer